Return & Refund Policy

We prioritize customer satisfaction and are committed to providing the best shopping experience. The following return and refund policy is designed to ensure transparency, convenience, and peace of mind for our customers when shopping on our website.

Return Policy

1. Return Period:

  • Customers may request a return within 10 days from the date of receiving the product (as confirmed by the delivery record).

2. Return Conditions:

  • The product must meet the following conditions to be eligible for return:
    • The product remains in its original condition, unused, and unchanged from the original state.
    • All tags, original packaging, and included accessories (if any) must be intact.
    • The product must not be stained, damaged, have unusual odors, or show signs of use.
  • The product must fall under the eligible return categories. Note: The following items are not eligible for return:
    • Products purchased on special promotions or discounts (unless defective or damaged due to manufacturing).
    • Personalized or custom-designed products based on customer requests (unless there are technical errors).
    • Perishable or fragile items (e.g., food, cosmetics, easily breakable goods).

3. Required Documentation:

  • To process a return, customers must provide:
    • The original purchase invoice or order confirmation email.
    • Photos or videos as evidence if the product is defective or damaged.

Return Process

Step 1: Submit a Return Request

  • Customers should contact customer service via email or phone number provided on the website to submit a return request.
  • Provide detailed information about the order (order ID, product to be returned, reason for return, photos or videos if applicable).

Step 2: Receive Return Authorization and Instructions

  • Our customer service team will respond to the request within 24-48 business hours and provide:
    • Detailed instructions on how to return the product.
    • The return address and Return Merchandise Authorization (RMA) number to include in the package.

Step 3: Package and Ship the Product

  • Customers must carefully pack the product, including the invoice or proof of purchase, RMA number, and all included accessories (if any).
  • We recommend using a reliable shipping service with tracking to ensure the safe return of the item. Note: Retain the shipping receipt for tracking purposes.

Refund Policy

1. Refund Process:

  • Once the returned product is received, we will inspect its condition within 1-2 business days.
  • If the product meets the return conditions, we will process the refund within 5-7 business days.

2. Refund Methods:

  • Original payment method: The refund will be issued directly to the original payment method used during purchase (e.g., credit card, PayPal, e-wallet).
  • Refund amount: The refund will include the value of the product as stated on the original invoice, excluding the original shipping fee (if applicable).

3. Shipping Costs for Returns:

  • Customer bears the shipping costs: For returns initiated for personal reasons (e.g., dislike, wrong size, or incorrect order).
  • We cover shipping costs: For returns due to defects, damage, or incorrect items sent by us.

Additional Notes

  • No exchange service available: If customers wish to purchase a different product, they must request a refund and place a new order.
  • Processing time: The total time for processing returns and refunds may take 7-14 business days, depending on shipping and inspection.
  • Non-eligible returns: If the returned product does not meet the return conditions, we will contact the customer to discuss the next steps (e.g., sending the product back or rejecting the refund).

Customer Support

We are always ready to assist with any inquiries related to returns and refunds. Please contact us at:

  • Email: info@beelovepod.com
  • Support hours: 24/7

Policy Updates

This policy may be adjusted and updated periodically. We recommend customers review the latest information on our website before requesting a return.

Thank you for choosing and trusting us! We always strive to deliver the best shopping experience for you.